Part I: Medicaid Post Enrollment Reminders (1-2 months post enrollment) – Updated 2023 Please enable JavaScript in your browser to complete this form.Consumer Name: *Navigator Name: *County of Residence: *AdamsAllen BartholomewBentonBlackfordBooneBrownCarrolCassClarkClayClintonCrawfordDaviessDearbornDecaturDeKalbDelawareDuboisElkhartFayetteFloydFountainFranklinFultonGibsonGrantGreeneHamiltonHancockHarrisonHendricksHenryHowardHuntingtonJacksonJasperJayJeffersonJenningsJohnsonKnoxKosciuskoLaPorteLagrangeLakeLawrenceMadisonMarionMarshallMartinMiamiMonroeMontgomeryMorganNewtonNobleOhioOrangeOwenParkePerryPikePorterPoseyPulaskiPutnamRandolphRipleyRushSt. JosephScottShelbySpencerStarkeSteubenSullivanSwitzerlandTippecanoeTiptonUnionVanderburghVermillionVigoWabashWarrenWarrickWashingtonWayneWellsWhiteWhitleyType: *MedicaidMix – Medicaid & MarketplaceAge Range: *Child (0-12)Adolescent (13-18)Adult (19-64)Senior (65+)Date: *Survey Complete: *YesNoAnswer and VoicemailAnsweredNo Answer and No VoicemailNo Answer and Left VoicemailPhone in Service:YesNoNumber of Attempts:1st2nd3rdDuration of call: *[Voice Mail Message] Hi _________. My name is _____________ and I’m a Health Navigator with ASPIN. I/One of my co-workers recently helped you/your family apply for health insurance on _________. I’m following up to see if you/your family were approved for health coverage and to make sure you get the most out of your health insurance. If you can please return my call, my number is _______. Thank you and have a great day. ***Always send a text message afterwards summarizing voicemail script.[MONTH 1 ½ -2 Script: After Enrollment] Hi _________. My name is _____________ and I’m a Health Navigator with ASPIN. I/One of my co-workers recently helped you/your family apply for health insurance on _________. I’m following up to make sure you get the most out of your health insurance and to ask a few questions. I. FSSA Determination Notice1. Have you received an eligibility determination notice in the mail from the FSSA?If YES: Proceed to question #2If NO: Proceed to question #32. Were you approved or denied?ApprovedDeniedII. Verification of income/identity3. Have you received any mail from the FSSA requesting further information and/or documentation?If YES: Proceed to question #4If No: Assist consumer with 3-way call to the FSSA to check on the status of application or schedule an appointment to complete this task. (Only answer question #5 and skip the rest)4. Do you know what information it is requesting? Identify verificationIncome verificationI don’t know5. Can I schedule an appointment to help you with the verification process?ScheduledNot scheduledIII. Premium Payment Reminder6. Have you paid your premium for (MONTH)?If YES: Great! you should receive a Welcome Packet from your health insurance company, along with your benefits card (Skip to Question 10)If NO: Your insurance may be cancelled if you do not pay your premium by the end of the month.7. Premium: Are you able to pay for your premium this month to retain your coverage?YesNo8. How do you plan to make your premium payment at the end of each month?Mail in the paymentOver the phone with the insurance companyOnlineAt WalmartI don’t know how to make my premium payment9. Are you confident that you can pay your health insurance each month?If Yes – Great!If No – Why not? – Could we look up resources for you and give you a call back with that information?V. Received Insurance Card10. Have you received your Welcome Packet and insurance card from your insurance company?If YES: Great! Having your card and understanding how to use it is an important step to getting affordable care.If NO: [confirm insurance provider and assist consumer with a 3-way call to the MCE or provide instructions on how to follow-up with their provider]VI. Health Improvement11. Do you feel that having health insurance coverage has or will have a positive influence on your health?YesNoIf no, why not?12. On a scale of 1-10 (10 being greatest) has having health insurance improved your health?NA012345678910End of Call: Thank you for taking the time to answer these questions! If you ever have any questions about your health insurance or need assistance, let me know! You can also call the ASPIN Call Center at 877-313-7215. Comments:EmailSubmit